About to do my 4th repair in 3 months. I feel the pain.
Logan said:
About to do my 4th repair in 3 months. I feel the pain.
Are you US-based? Did they also have you send the laptop to the sweatshop named CSAT Solutions in Houston, TX?
Logan said:
About to do my 4th repair in 3 months. I feel the pain.
Are you US-based? Did they also have you send the laptop to the sweatshop named CSAT Solutions in Houston, TX?
No, I’m in Canada. I paid for ultimate service, and they’ve replaced my motherboard three times now.
@Logan
For me, they couldn’t even swap the monitor properly. Three failed repairs—the first two were on-site at my house. They rendered the laptop useless by destroying the monitor (it originally just had weird colors). On the third repair, it was sent to their depot, and they sent it back without any SSD inside, despite my multiple notes in bold letters asking them to keep the original unencrypted factory SSD. Lenovo never owned up to it and tried to charge me $300+ for a new SSD during the fourth repair.
I’m trying to decide whether to buy a motherboard for my S7 15ACH6. Sounds like your answer would be ‘no way.’
Wyn said:
I’m trying to decide whether to buy a motherboard for my S7 15ACH6. Sounds like your answer would be ‘no way.’
‘Not Feeling Well?’
This is why I only consider older Lenovo ThinkPads and Dell Latitude 5xxx/Precision 3xxx series. These enterprise models have way better reliability and robustness. Lenovo hates when people buy used, perfectly working, upgradable ThinkPads for $150-400.
By the way, you should contact Louis Rossmann. Losing an SSD is unacceptable.
@Vance
After the fourth repair, I did software forensics on the wiped drive and think it’s the same SSD, but Lenovo didn’t confirm it. Still, it was a shady move. They initially said there was no SSD in the laptop and tried to charge me $300+ for a “new SSD.”
Louis Rossmann actually made a video on CSAT Solutions about Apple repairs. It’s the same company Lenovo and Dell use, and ex-employees have called it a modern-day sweatshop.
It sounds like your laptop was used as a parts donor during repair. There’s no reason to remove an SSD for a screen replacement.
Uma said:
It sounds like your laptop was used as a parts donor during repair. There’s no reason to remove an SSD for a screen replacement.
I watched the on-site technician during the first two repairs (done at my house). The ribbon cable for the monitor routes under the factory SSD slot, so the SSD had to be removed for the repair. The tech was very professional.
After the fourth repair, I ran software forensics on the wiped drive and think it’s the same SSD, but Lenovo didn’t confirm it. They probably tried to cover it up by claiming there was no SSD initially and then attempted to charge me $300+ for a “new SSD.”